BBL Systems supports our products via eMail and telephone. BBL also provides detailed verbal walk-throughs/training through our YouTube learning videos.
Click HELP-> ABOUT to check your software version and warranty / agreement dates.
We have training videos that show most of the common operations in our software. The videos are found on YouTube (click this link for library).
You can also submit a question directly to our support team [email protected].
Calling BBL
Some questions may be best handled via a phone call. So please call when the situation arises and you need to speak to a tech support specialist. Our phone number is 1-800-587-7277. To skip prompts enter an extension number when the auto-attendant answers.
Our dedicated staff are often on the phone with other customers, so leave a message if prompted. Remember to provide as much detail in the message as possible so we may attempt to replicate your issue if needed. We return Voicemail messages on a first in, first out basis with a priority system given to our customers with service agreements in effect. All emergency calls are given priority over general support calls and returned within a few minutes.
Our standard support hours are Monday thru Friday 10 am to 6 pm EST. Closed Holidays. Emergency support for Saturday is available for customers with service agreements.